TAILORED HOSPITALITY CONSULTING TO SOLVE YOUR REAL PROBLEMS
GET CONTROL OVER FINANCES
Identify profitable opportunities and enhance customer experiences to increase your bottom line.
RETAIN GREAT STAFF
Improve staff engagement and satisfaction, creating a positive work environment.
STREAMLINE OPERATIONS
Optimise your workflow so that you can overcome bottlenecks, and gain valuable time back.
Service Offerings:
BUSINESS SETUP & ESTABLISHMENT
How to set up a new venture and get it right from the outset.
Lease negotiations, renewals, and extensions.
Initial layout, floor-plan, and operational flow.
Fit-out and renovation design and advice.
Staff contracts and recruitment of key personnel.
Advice on buying/selling your hospitality business.
OPERATIONS & PROCESSES
Templates and live reporting tools to monitor performance (Radon Tick-Tock software).
Menu design, seasonal changes and refreshment.
Setup of smart processes and systems to drive productivity and efficiency.
Templates for order of service, stock-takes, supplier lists and compliance.
Food & Beverage design tools to improve profitability.
Point of sale and reporting systems.
FINANCIAL GUIDANCE
Improve and increase margins to boost your bottom line.
Learn the art of procurement. Buy better and make money at the back door.
Learn to set realistic margins for each department of your business.
Systems that allow you to check COGS across all departments.
How to grow your top line.
Detailed Departmental Budget Forecasts.
Industry standard comparisons.
Taxation.
STAFF MANAGEMENT & RETENTION
Ensure maximum productivity with staffing.
Efficient rostering.
Build and grow your team culture.
Employ the right staff and learn how to retain them.
Setting KPI's and staff incentives.
Ensuring staff engagement.
Detailed job descriptions, KPI management measures.
SERVICE & STANDARDS
Delight your guests & building a consistent reputation.
Perfecting your order of service.
You’re only as good as your last meal
Teamwork makes dreamwork.
Realising your business is in the entertainment industry.
GOAL SETTING & VISION BUILDING
Setting short-, mid-, and long-term goals.
Creating a business vision and mission.
Selling the story.
Working on not in your business.
Exit strategy, maximising your investment.
The Process:
With a keen eye for opportunities, my coaching fosters innovation tailored to each unique local venue.
COMPLIMENTARY 30 MINUTE CONSULTATION
Every great partnership starts with a conversation. In this 30-minute complimentary consultation, we’ll have an honest, confidential chat—whether over coffee, a phone call, or Zoom—to assess where your business stands and where you want it to go. We’ll discuss your financial health, challenges, and goals, and see if my expertise is the right fit for your needs. This is your chance to ask questions, voice concerns, and get clarity on the next steps. No pressure, just a practical discussion to see if we’re a match.
90 MINUTE 'BUSINESS HEALTH CHECK'
After our initial conversation, the next step is a 90-minute Business Health Check—a comprehensive review of your business’s performance. In this session, I take a deep dive into your financials, operations, staff, and overall performance, using my experience and intuition to pinpoint what’s working, what’s not, and where improvements can be made.
This isn’t just a checklist—it’s a tailored assessment designed to uncover the root causes of your challenges. You’ll walk away with valuable insights on where your business needs support, plus a clear personalized action plan and quote for how I can help.
The $795 fee simply covers my time to provide you with clarity and direction, while also giving you a first-hand experience of how I work. Whether you decide to move forward or not, you’ll leave with practical takeaways to strengthen your business.
TAILORED BUSINESS RECOMMENDATION
Following your Business Health Check, you’ll receive a personalised plan of action outlining exactly where to focus your time, energy, and investment. This includes a detailed quote, clear timeframes, and defined goals, ensuring your next steps are both strategic and achievable. I’ll highlight the biggest value adds—the key changes that will make the most impact—along with some practical, actionable takeaways you can implement immediately.
Once you’ve reviewed your recommendations, we’ll discuss the best way forward. Whether it’s ongoing coaching, hands-on support, or targeted problem-solving, we’ll agree on a tailored approach that works for you. There’s no one-size-fits-all solution—just practical, results-driven strategies designed to help your business thrive.
IMPLEMENTATION & ONGOING SUPPORT
With your action plan in place, I’m here to support you every step of the way. Whether you need ongoing guidance on a monthly basis or support as required, I provide hands-on assistance to keep your business moving forward. This includes regular check-ins, either in-person or over the phone, to review progress, tackle challenges, and ensure you stay on track. You’ll have someone in your corner—offering accountability, strategic insights, and practical solutions to help you implement real, lasting change.
But the ultimate goal? That you no longer need me. True success means you’re running a thriving, sustainable business with confidence, clarity, and control.
WHAT THE INDUSTRY SAYS:
" I have known Grant personally and professionally for over 20 years, and I can confidently say he is one of the most astute operators we have ever dealt with. Grant is firm but fair, and his honesty is unwavering. He has a remarkable understanding of what makes a business tick, which has allowed him to successfully run some of the best restaurants in Queenstown.
His expertise and dedication to quality are evident in everything he does, making him an invaluable asset in the industry. I highly recommend Grant for any opportunity that comes his way."
Matt Groves - Sales Director of Chard Farm & Rabbit Ranch Wineries
WHAT THE INDUSTRY SAYS
"Working with Grant over the years has been a great investment for our group of businesses. His deep expertise in the hospitality industry, coupled with his creative approach to solving challenges, has delivered measurable results. Beyond Grant’s consultancy, he always brings a level of warmth and approachability that has come with a genuine care for our success. We enjoy our relationship with Grant and look forward to continuing to work with him in the future. "
James Ace – Managing Director, Future Hospitality Group
WHAT THE INDUSTRY SAYS:
"I have known Grant for 24 years through the Queenstown hospitality industry. What I like about Grant is his honesty, he's not afraid to ask the tough questions and challenges you to think critically about your business. His straightforward approach and deep industry insights have been of great value. I would recommend Grant to any restaurant looking to streamline processes, boost profitability, and enhance customer satisfaction. Highly recommended!"
Mike Burgess - Director of Republic Hospitality Group
Let's solve your business challenges together
