Packages

  • Basic Floor Skills

    Your front of house staff are the face or your business, it is imperative that they can provide memorable service and exceed customer expectations. This package covers all the essential practical skills and knowledge required to help your staff feel professional and confident.

    Basic floor skills covers:

    • Working in a restaurant
    • Setting a table for any occasion
    • Taking orders
    • Tray service
    • Plate skills
    • Order of service
    • Wine service
    • Body language

  • The benefits of this package are:

    • Staff who look slick and professional on the floor
    • Set standards within your restaurant
    • Confident staff who are able to provide exceptional service

    Who will benefit?

    This course is ideal for new staff as well as for current staff looking to refresh their skills. This course can also be individually tailored to your business needs.

    Duration: 3 Hours

  • Customer Service

    As the hospitality industry becomes more and more competitive and the customer becomes increasingly more discerning, customer service training should be a top priority to all businesses in the service sector.

    There is a direct link between customer service training, customer satisfaction and the bottom line of any service organization.

    This course provides the learner with the main principles of providing excellent customer service.

    Customer Service covers:

    • Understanding how to create an excellent customer experience
    • Explore how to provide professional friendly service
    • Learn how to handle customer complaints
    • Know how to work effectively within a team

  • The benefits of this package are:

    • Staff who take ownership of the guest experience
    • More repeat business
    • Increased bottom line

    Who will benefit?

    This course is ideal for all staff members, new staff can learn about customer service skills at the same time as benefiting from advise from your more experienced staff members.

    Duration: 3 Hours

  • Hospitality Sales Training

    As the hospitality industry becomes more and more competitive it is vital for businesses to maximize all sales opportunities available to them. Staff are the biggest asset to any hospitality business in achieving this.

    This course will arm your staff with essential skills and techniques that will enable them to become competent and effective in maximizing sales within your business.

    Service that sells covers:

    • The good sales person
    • Your sales personality
    • Successful selling
    • Up-selling and suggestive selling
    • Sales opportunities

  • The benefits of this package are:

    • Staff who understand that selling equals good service
    • Increased customer interaction
    • Increased bottom line

    Who will benefit?

    Any staff who interact with customer on a day to day basis. This includes new staff as well as longer term employees who may need to brush up on their skills.

    Duration: 3 Hours